# Error messages and troubleshooting

This section will help you interpret and act on the error codes you may encounter while using our application, minimizing downtime and ensuring the smooth operation of your processes.

{% hint style="warning" %}
SOS? If you encounter any blockers or ongoing problems with our applications you can always reach out to <support@globebyte.com> for hands on assistance.
{% endhint %}

Note that if you have **uninstalled** xAPI Actions from your Salesforce platform, you will need to contact us at <support@globebyte.com> to reinstall your app.

<table><thead><tr><th width="148">Error Code</th><th>Message/Error</th><th>Resolution</th></tr></thead><tbody><tr><td>10001</td><td>Connection for org already exists</td><td>An existing org you have used before needs to be deleted from the database.  Contact <a href="mailto:support@globebyte.com">support@globebyte.com</a></td></tr><tr><td>10002</td><td>Not licensed or expired</td><td>Your trial or full license has expired. If you believe your license should be active please contact <a href="mailto:support@globebyte.com">support@globebyte.com</a></td></tr><tr><td>10003</td><td>Connection could not be created</td><td>First check your <strong>Connected App</strong> and <strong>Actions Setup</strong> details as there maybe incorrect values causing the issue. If the problem persists please contact <a href="mailto:support@globebyte.com">support@globebyte.com</a></td></tr><tr><td>10006</td><td>Enabled invalid</td><td><p>Reasons for a persistent disabled connection include:</p><ul><li>System license change</li><li>Org connection failure</li><li>Limits exceeded</li></ul><p>If you believe your license should be active please contact <a href="mailto:support@globebyte.com">support@globebyte.com</a></p></td></tr><tr><td>10007</td><td>Filters invalid</td><td>One or more <a href="filtering-xapi-statements">statement filters</a> may contain invalid values. Remove or correct the filter definitions.<br>To <strong>remove a filter</strong> delete the content from the 2 required fields and reset the Operator selection to the default value of  "Select".</td></tr><tr><td>10008</td><td>Bearer Token request invalid</td><td>There may be a disparity in your setup. Check that the <a href="creating-the-xapi-actions-connected-app">Connected App</a> generated <strong>Token</strong> and <strong>Secret</strong> have been correctly added to your <a href="setting-up-xapi-actions">Actions setup</a> and <strong>Save</strong> the setup.</td></tr></tbody></table>