Error messages and troubleshooting
This section will help you interpret and act on the error codes you may encounter while using our application, minimizing downtime and ensuring the smooth operation of your processes.
SOS? If you encounter any blockers or ongoing problems with our applications you can always reach out to [email protected] for hands on assistance.
Note that if you have uninstalled xAPI Actions from your Salesforce platform, you will need to contact us at [email protected] to reinstall your app.
10001
Connection for org already exists
An existing org you have used before needs to be deleted from the database. Contact [email protected]
10002
Not licensed or expired
Your trial or full license has expired. If you believe your license should be active please contact [email protected]
10003
Connection could not be created
First check your Connected App and Actions Setup details as there maybe incorrect values causing the issue. If the problem persists please contact [email protected]
10006
Enabled invalid
Reasons for a persistent disabled connection include:
System license change
Org connection failure
Limits exceeded
If you believe your license should be active please contact [email protected]
10007
Filters invalid
One or more statement filters may contain invalid values. Remove or correct the filter definitions. To remove a filter delete the content from the 2 required fields and reset the Operator selection to the default value of "Select".
10008
Bearer Token request invalid
There may be a disparity in your setup. Check that the Connected App generated Token and Secret have been correctly added to your Actions setup and Save the setup.
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