Error messages and troubleshooting

This section will help you interpret and act on the error codes you may encounter while using our application, minimizing downtime and ensuring the smooth operation of your processes.

Warning

SOS? If you encounter any blockers or ongoing problems with our applications you can always reach out to [email protected] for hands on assistance.

Note that if you have uninstalled xAPI Actions from your Salesforce platform, you will need to contact us at [email protected] to reinstall your app.

Error Code	Message/Error	Resolution
10001	Connection for org already exists	An existing org you have used before needs to be deleted from the database. Contact [email protected]
10002	Not licensed or expired	Your trial or full license has expired. If you believe your license should be active please contact [email protected]
10003	Connection could not be created	First check your Connected App and Actions Setup details as there maybe incorrect values causing the issue. If the problem persists please contact [email protected]
10006	Enabled invalid	Reasons for a persistent disabled connection include: System license change Org connection failure Limits exceeded If you believe your license should be active please contact [email protected]
10007	Filters invalid	One or more statement filters may contain invalid values. Remove or correct the filter definitions. To remove a filter delete the content from the 2 required fields and reset the Operator selection to the default value of "Select".
10008	Bearer Token request invalid	There may be a disparity in your setup. Check that the Connected App generated Token and Secret have been correctly added to your Actions setup and Save the setup.